ZIGMAN Online Store accepts the following payment methods: Card payment (MasterCard, Maestro, Visa, Diners Club, Discover) and Bank Deposit. Payment is secured by the partners in charge of managing the financial transaction.
Please kindly contact your bank in case your payment is declined or cancelled.
Your invoice is available on your account by visiting the "Order history" section. If you placed your order as a guest, your invoice will be sent by email along with your confirmation.
Price
The retail price of the products is in euros (EUR), including PDV (VAT).
Security of Online Payments
While conducting payments on our Online Store you are using CorvusPay – an advanced system for secure acceptance of credit cards on the Internet.
CorvusPay system ensures complete privacy of your credit card data and personal data from the moment you type them into the CorvusPay payment form. Data required for billing is forwarded encrypted from your web browser to the bank that issued your payment card. Our store never comes into contact with your sensitive payment card data. Similarly, CorvusPay operators cannot access your complete cardholder data. An isolated system core independently transmits and manages
sensitive data while at the same time keeping it completely safe.
The form for entering payment data is secured by an SSL transmission cipher of the
greatest reliability. All stored data is additionally protected by hi-grade encryption, using hardware devices certified by FIPS 140 2 Level 3 standard.
CorvusPay fulfills all of the requirements for safe online payment prescribed by the leading credit card brands, operating in compliance to the PCI DSS Level 1 standard - the highest security standard of the payment card industry.
Payments made by cards enroled with the 3-D Secure program are further authenticated by the issuing bank, confirming your identity through the use of a token or a password.
All information collected by Corvus Pay is considered a secret and treated accordingly.
The information is used exclusively for the purposes for which they were intended. Your sensitive data is fullysecure and it’s privacy is guaranteed by the state of the art safeguard mechanisms. We collect only the data necessary for performing the work in accordance with the demanding prescribed procedures for online payment.
Securitycontrols and operating procedures applied within the CorvusPay infrastructure
not only ensure current reliability of CorvusPay but permanently maintain and
enhance the security levels of protecting your credit card information by maintaining strict access controls, regular security and in-depth system checks for preventing network vulnerabilities.
Thank you for using CorvusPay!
ZIGMAN Online Store delivers internationally.
We ship our orders from our warehouse on business days (excluding national holidays andsundays) between 2-4 business days from the moment we received the payment. Kindly note that delays may be caused by delays in payment authorizations, product availability or customs delays. During our sales period, the large amount of orders may also result in longer delivery times.
Shipping cost
Shipping is not included in price.
Free shipping to Croatia for orders over 200 EUR.
Croatia 6 EUR
EU 20 EUR
North America 50 EUR
Rest of the world 90 EUR
Delivery time
Croatia 2-5 business days
EU 5-10 business days
North America 10-15 business days
Rest of the world 15-20 business days
Every article purchased in the ZIGMAN Online Store can be returned. Return costs may vary depending on the destination.
Please note that ZIGMAN cannot refund taxes and duties for returns coming from non-EU countries.
Customers can request the refund for taxes and duties through their local tax office by providing a copy of the import and export declarations.
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
Items must be returned new, unused, and with all labels and garment tags still attached.
Returns that are damaged, stained, washed or altered will not be accepted and will be sent back to the customer.
Items should be returned in their original packaging to ensure they are adequately protected in transit. You’ll also need the receipt or proof of purchase.
We can not accept returns of custom made items.
Returns that do not comply with these regulations will not be accepted.
In order to be able to exercise the right to unilaterally terminate the Contract, you must notify us, before the expiration of the term, by an unequivocal statement sent by email to customercare@zigmanofficial.com or via the form for unilateral termination of the Contract.
It is necessary to write your first and last name, address, phone number. We will send you the confirmation of receipt of the notice of unilateral termination of the Contract by email without delay.
Form for unilateral termination of the Contract
To start a return, you can contact us at customercare@zigmanofficial.com. Please note that returns will need to be sent to the following address:
ZIGMAN FASHION ATELIER
ZURKOVO B.B.
KOSTRENA 51221
CROATIA
The refund of your order will be processed within 14 business days upon the receipt of the returned item.
Please kindly note that we reserve the right to decline a refund in case your item was not sent in its original condition (worn, damaged, etc.)
The refund will be issued directly to the payment method used for the original purchase.
ZIGMAN Online Store offers the possibility of ordering custom made products. For more information, please contact us at customercare@zigmanofficial.com. You will have a completely individual treatment.
To create an account, simply click here and follow the instructions.
Please note that you are not obliged to create an account; you can even make purchases without registering. However, an account allows you to safely, easily, and quickly place orders.
If you need an R1 invoice, please write that in the notes or send us email to info@zigmanofficial.com.